Part 1 - Practice team members’ roles and responsibilities

Part 1 - Practice team members’ roles and responsibilities

• Practice in the initiative using the ‘Setting up your practice’ instructions.
  • Anyone who works within a General Practice can sign up their practice for Healthy Habits.
• The RACGP will conduct some verification checks and then confirm your practice’s registration. Once verified, the practice team will be able to access Healthy Habits
• Implement processes to facilitate the introduction of the Healthy Habits initiative
  • Explain the business case for implementing Healthy Habits in the practice, including opportunities to claim Medicare Benefits Schedule (MBS) item numbers
  • Set up systems to identify, recall and follow-up eligible patients. See Plan, Do, Study, Act (PDSA) template for an example.
  • Collate, monitor and analyse data on patients' activity as a cohort
• Support clinical team members with data management and reporting.
  • Consider utilising involvement in Healthy Habits to meet requirements for Practice Incentives Program Quality Improvement (PIP or practice accreditation purposes. For example, by implementing PIP QI activities related to Healthy Habits. See PDSA cycle template.
  • Develop communication and support strategies to keep all staff informed.

General Practitioner

• Identify patients who would benefit from the Healthy Habits app during consultations. Refer to Part 2: Identifying and enrolling patients.
• Use Healthy Habits Patient Pathways to talk to patients about ways to improve physical activity and nutrition
• Use the Healthy Habits Resource Hub to educate and engage with patients about physical activity and nutrition
• Add Healthy Habits to the management plan of a patient with an existing GPMP/TCA where appropriate
• Sign up patients to the app either during the consultations or refer to your primary care nurse to do so
• Monitor the Clinician Dashboard to review patient data and further advice in follow up consultations.
• Send prompts/messages of encouragement and acknowledgment to patients from the Clinician Dashboard.
• Review practice cohort data via the Clinician’s Dashboard to identify trends and insights. 

Primary Health Care Nurse

• Assist with identifying suitable patients for Healthy Habits
• Introduce patients to Healthy Habits in consultations
• Assist patients with signing up to the app
• Use the Healthy Habits Resource Hub to educate and engage with patients about physical activity and nutrition
• Use the Clinician Dashboard to review patient data and advice in follow up consultations
• Send prompts/messages of encouragement and acknowledgment to patients from the Clinician Dashboard
• Review practice cohort data via the Clinician’s Dashboard to identify trends and insights
• Work with the practice manager to implement reminder system
• Identify quality improvement activities related to implementing Healthy Habits, for example PIP QI incentive requirements. See PDSA cycle template.

Receptionist

• Be aware of Healthy Habits and the practice processes for identifying suitable patients and registering them for the app
• Assist with patient recall and reminder processes
• Provide participating patients with personalised QR code by email, SMS or print out to allow them to connect the GP practice to the app where applicable
• Assist with enquiries about Healthy Habits and refer patients to the GP or primary health care nurses for more information.