Online reviews are the new ‘word of mouth’ for recommending goods and services, including health services. To assist individual GPs and general practices in responding to online reviews, the RACGP has produced a factsheet Responding to online reviews . The factsheet provides information about when and how to respond to online reviews, useful information about dealing with negative and positive reviews, and relevant legislation regarding the use of reviews for advertising and marketing. Visit the RACGP website to download the factsheet.