PESCI - Applicant technical guide

Frequently asked questions

Last revised: 04 Aug 2023

Frequently asked questions

Do I need to download Zoom?

Yes, for full functionality you must have the Zoom client (application) installed. You can download the latest version of Zoom here.

Do I have to have a webcam for the interview?

Yes, you must have a webcam to participate in the interview.

Can I have a virtual background?

No, the use of virtual backgrounds is not permitted in the interview.

Can I use a Bluetooth headset?

Yes, if the Bluetooth device is compatible with the computer that you are using.

What happens if my internet drops out?

You will be provided a phone number to call if you are experiencing difficulties. If you have technical issues once the interview begins, the panel will allow you 10 minutes to resolve the issue, and if you can’t resolve it, notify the RACGP staff member by calling the contact number provided. The chair of the panel may decide to end or reschedule the interview. This decision will be made according to your circumstances. If the interview needs to be rescheduled, a fee may apply.

How do I reset my password?

You will be given a link to log in to your interview, so you will not need a password. However, you should have a Zoom account. If you have forgotten your Zoom password, reset it prior to your interview by visiting password.

What will I see when I join my Zoom meeting?

If you join prior to your interview time you will see a message that you are waiting for the host to start the meeting. If you join at your designated interview time, you will arrive in an applicant lounge and an RACGP staff member will admit you into the interview.

Can I record my interview?

No, you are not permitted to record your interview session on Zoom or any other program or device.

What Zoom functions will be used during the interview?

Screen sharing and remote control will be used during the interview. An interview panel member will share the scenario materials on screen and give you remote control so you can scroll through the document. You should practise screen sharing and giving/accepting remote control prior to the interview so that you are familiar with the process.

I have a Mac. What do I need to be aware of?

Due to increased security settings, you will need to authorise the Zoom desktop client to use the microphone, camera and remote control. Follow the instructions here.

I have a tablet/Surface Pro, can I use it for the interview?

Surface Pro and tablet devices do not allow scrolling in a document that is being shared on screen. You must use a laptop or a desktop for the interview. We also recommend that you use the largest computer screen you have available to allow clear viewing of reading material.

I have a Chromebook or a device that runs ChromeOS, can I use it for the interview?

Chromebooks or other devices that run ChromeOS currently do not have the Zoom functionality required for the interview and are therefore not suitable for the interview. Further information is available here.


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