Ordering stock and consumables
Vaccine stock and consumables can be ordered through the online portal.
If you're having issues with ordering or delivery of vaccines and consumables, contact the Vaccine Operations Centre hotline on 1800 318 208 or email COVID19VaccineOperationsCentre@Health.gov.au
COVID-19 vaccination training program
As part of the rollout, authorised vaccine providers will need to complete mandatory COVID-19 vaccination training
. Participants are notified by email when updates are made and are expected to log on and review the changes.
If you are experiencing technical issues with the training modules, please use the chat function (Available Monday - Friday, 8.00 am - 6.00 pm (AEST)) or contact COVID19VaccinationTraining@Health.gov.au
Excess dose policy
To minimise vaccine wastage, the Federal Department of Health’s (DoH) excess dose policy outlines strategies for using these doses before they expire.
Strategies include maintaining a reserve list of eligible patients and contacting those who haven’t made an appointment, bringing forward appointments, or identifying patients or staff who fit the eligibility criteria and who are at the practice when the excess doses are identified.
The policy allows for practices to contact and vaccinate patients or staff who will be eligible in future phases if no currently eligible person is available.
Advertising COVID-19 vaccines at your practice
The TGA have updated their guidance on communicating about COVID-19 vaccines to reflect changes in COVID-19 vaccine advertising rules.
Subject to certain conditions these changes allow organisations to:
- generate their own informational material to support COVID-19 vaccines
- offer rewards to people who have been fully vaccinated under the Government's national COVID-19 vaccination program
- use materials produced by the Australian Government or an Australian state or territory government to promote COVID-19 vaccines
- publicly present factual and balanced information, that is not promotional and therefore not subject to the advertising rules, about the COVID-19 vaccines.
The changes also exempt health professionals from the prohibition of endorsing a medicine or other therapeutic good, in relation to registered COVID-19 vaccines ONLY.
Practices taking part in the COVID-19 vaccination rollout can use resources and templates developed by the Department of Health to inform their patients that they are only providing a specific brand of vaccine: