Based on information provided by the relevant emergency service, the emergency management coordinator will advise whether practice staff will need to evacuate the premises. If an evacuation is required, the emergency management coordinator will be responsible for communicating this to all staff via the activation of the communication tree. The emergency management coordinator will also need to provide practice staff with advice regarding safe evacuation and assembly points.
In the event of an emergency, if phone lines are disrupted, the coordinator should organise for phone calls to be diverted to the practice’s back-up option, whether this be a corded analogue phone or mobile if still operational. There should be a recorded message regarding the practice’s status and hours of operation, as well as relevant advice to patients. If the practice has a website or uses social media, information regarding the practice’s operation should also be updated here by the emergency management coordinator and/or relevant IT support staff.
If it is determined that the practice does not need to be evacuated, then it is business as usual unless determined otherwise by the practice owner or practice manager.