Online appointment technology

Online appointment systems

Guide for the use of social media in general practice
Online appointment technology allows patients to book appointments online through internet-connected devices, such as computers, tablets and smart phones.

Online appointment systems may also come with additional features, such as automatic SMS or email appointment reminders and online check-in processes when patients arrive for appointments.

Making appointments over the phone usually requires patients to phone in during office hours. Online appointment systems allow patients to book appointments outside of the normal general practice business hours.

Online appointment systems mean that the practice team spend less time on phone bookings and managing appointments, allowing them to undertake more patient-focused tasks and potentially improve health outcomes. For patients, online appointment systems can provide more flexibility to book appointments, as they do not need to take time out of their schedule to call their general practice.

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 Online appointment systems – fact sheet (PDF 658 KB)