Australian Family Physician
Australian Family Physician



Rosemary McKenzie

Consumer awareness, satisfaction, motivation and perceived benefits from using an after-hours GP helpline – A mixed methods study

Consumer experience is recognised as a central tenet of quality in healthcare.1 A positive consumer experience of a health service can increase the likelihood of following healthcare provider...

Who uses the ‘after hours GP helpline’? A profile of users of an after-hours primary care helpline

In Australia and other developed countries, the provision of after-hours primary care services is a challenging policy area. Limited access to after-hours services, geographical inequities in...


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