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Australian Family Physician
Australian Family Physician
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Rosemary McKenzie

Consumer awareness, satisfaction, motivation and perceived benefits from using an after-hours GP helpline – A mixed methods study

Consumer experience is recognised as a central tenet of quality in healthcare.1 A positive consumer experience of a health service can increase the likelihood of following healthcare provider...

Who uses the ‘after hours GP helpline’? A profile of users of an after-hours primary care helpline

In Australia and other developed countries, the provision of after-hours primary care services is a challenging policy area. Limited access to after-hours services, geographical inequities in...

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Australian Family Physician

Australian Family Physician was the peer-reviewed, scholarly journal of The Royal Australian College of General Practitioners (RACGP) from 1971 to 2017. From January 2018, it was superseded by AJGP: Australian Journal of General Practice

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© The Royal Australian College of General Practitioners 2021. The Royal Australian College of General Practitioners, 100 Wellington Parade, East Melbourne, Victoria 3002, Australia

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The views expressed by the authors of articles in Australian Family Physician are their own and not necessarily those of the publisher or the editorial staff, and must not be quoted as such. Every care is taken to reproduce articles accurately, but the publisher accepts no responsibility for errors, omissions or inaccuracies contained therein or for the consequences of any action taken by any person as a result of anything contained in this publication. The content of any advertising or promotional material contained within, or mailed with, Australian Family Physician is not necessarily endorsed by the publisher.

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