Australian Family Physician
Australian Family Physician



Andrew Knight

Email: awknight@aapt.net.au
MBBS, MMedSci (ClinEpid), FRACGP, is Chair, Expert Reference Panel on Access, The Australian Primary Care Collaborative, The Improvement Foundation, Adelaide, South Australia, a general practitioner, Katoomba, and Conjoint Senior Lecturer, The Fairfield General Practice Unit, NSW

Alcohol screening and brief interventions in primary care – Evidence and a pragmatic practice-based approach

Risky alcohol use is a problem in Australia. The general population has consistently perceived ‘excessive alcohol consumption’ as the ‘drug of most serious concern’.1 It is common – 30% of people...

Appointment Zen – shaping demand and matching capacity

In a previous article we described how to measure demand in a practice and monitor appointment system functioning.1 We have also described five basic appointment system types that we encountered in...

Appointments Getting it right

Only 36% of sick Australians report being able to get an appointment on the day they need it, which is poor by international standards. This delay in care may impact on practice team morale...

Appointments 101 How to shape a more effective appointment system

In this article we look at what makes a good appointment system for patients, staff and clinicians and describe the five appointment strategies we have seen through our work with the APCC program...


Australian Family Physician RACGP

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