Australian Family Physician
Australian Family Physician


Volume 40, Issue 11, November 2011

Web based diabetes care planning Sociotechnical barriers to implementation in general practice

Akuh Adaji Peter Schattner Leon Piterman
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This research explored the sociotechnical barriers in the implementation of web based diabetes care plans in general practice from the perspective of implementing stakeholders.
Implementers had significant insight into the sociotechnical barriers to diabetes web based care planning in general practice. Future research should examine the roles of the stakeholders involved in determining standards and the interoperability of systems.
Technological barriers included rudimentary IT applications in general practice; standardisation and interoperability issues; and ‘bugs’ in the system. The role of practice managers as gatekeepers influenced the uptake of the technology. General practitioners were noted to be time poor, while practice nurses preferred to stick with paper based ways of doing care plans. The relationship between allied health professionals and GPs also influenced the adoption process.

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