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On-demand webinar

What to consider when choosing your billing model: Q+A with RACGP members Members login for free access About RACGP online events


Type: On-demand
Recorded: 27 Jul 2022


For more information:
Email: RACGP
Call: 1800 472 247


RACGP Members: Free
Non-Members: Free

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What to consider when choosing your billing model: Q+A with RACGP members

On-demand recorded 27 Jul 2022

This webinar is a follow-up session to the webinar presented by Adj. Professor Karen Price and Dr Emil Djakic in March 2022 on introducing mixed billing in your practice. Four RACGP members will speak about the billing model they have in place in their practice and answer questions from the audience. The aim is to encourage GPs to review their own billing model and learn from their peers in order to ensure practice sustainability through the adoption of a mixed billing model (a combination of bulk billing and private billing).

Bulk billing rates remain high despite the chronic underfunding of general practice by successive governments. The presenters of this session will speak about the strategies they employ in their practice to let patients know about their billing policy, and the benefits of introducing fees where feasible.


Please email with your enquiries.

Learning outcomes

  1. Manage the transition to mixed billing in a practice, including effectively communicating with patients about fees.
  2. Identify factors that impact general practice business sustainability, including practice and personal costs, and make decisions about billing based on these factors.
  3. Advocate at a local level for general practice funding reform by implementing changes to billing arrangements that improve practice viability while maintaining equitable access to healthcare.
This event attracts 3 CPD points

This event attracts 3 CPD points


Dr Emil Djakic
Chair – RACGP Business Sustainability Working Group

Emil is a practice owner in north-west Tasmania. He is Deputy Chair of the RACGP Expert Committee – Funding and Health System Reform (REC-FHSR) and Chair of the RACGP’s Business Sustainability Working Group. He was also Chair of the Australian General Practice Network until 2012. Emil is passionate about working with GPs to maintain practice viability.


Dr Lisa Fraser
Member – RACGP Queensland Council

Lisa is the practice owner and principal GP at Gordonvale Family Medical Centre. Lisa is a member of the RACGP Queensland Council, sits on the AMA Queensland Council of GPs and is treasurer of General Practice Medical Education Inc. Her interests include women's health, mental health and skin cancer medicine. Lisa has two children and shares business ownership with her husband and practice owner, David. When not at work, Lisa enjoys spending time with her Whippets, dog obedience, swimming and cooking.

Dr Emma Keeler
Member – RACGP Business Sustainability Working Group

Emma is a GP in rural WA. Her initial qualifications were in Economics and Science at the Northern Territory University, after which she worked for the Treasury Department in Darwin for four years. Emma then moved to Brisbane to complete a postgraduate medical degree. She worked in a range of different hospital positions before coming to Esperance in 2010 to try rural general practice. Her experience led her to pursue a career as a rural GP. Emma’s special interests include aged care, adult complex medicine and family medicine. In her down time she enjoys a range of activities, including catching up with friends for coffee, reading novels and watching movies.

Dr Bernard Shiu
Member – RACGP Business Sustainability Working Group

Dr Bernard Shiu is the owner of Banksia Medical Centre in Geelong. He was awarded GP of the Year in 2020. He serves as the Deputy Chair of RACGP Victoria and Chair of the AMA’s Geelong division. His business interest is about innovative practice to advance primary healthcare in the community. Recently, together with a team of hospital specialists and allied health practitioners, Bernard established Australia’s first community based long COVID clinic in Victoria.

Dr Mukesh Haikerwal AC
GP – Altona North Medical Group

Mukesh enjoys the diversity that practicing as a GP in Altona North brings and is passionate about making a difference to people’s health. Mukesh has supported his profession and advocated for better health for all at every stage of his medical career. This work has seen him become State and National President of the AMA and Chair of the Council of the World Medical Association. He is a Professor in the School of Medicine at Flinders University, works with Brain Injury Australia and chairs the Australian Institute of Health and Welfare. Previously he spearheaded clinical and community efforts to use technology in health and worked for State and Federal health committees including the National Health and Hospitals Reform Commission.


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