Background
A general practice in inner city Melbourne (Victoria),
committed to ensuring quality standards of clinical care,
developed a process for peer review of their doctors’
performance. The aim was to ensure that there was a
robust and fair process for evaluation of doctor performance
from both a safety point of view, and from the perspective
of contribution to team based practice.
Objective
This article describes the process and outcomes of this
appraisal process.
Discussion
From the springboard of weekly clinical meetings which
address critical incidents and near misses, the practice
doctors developed an annual process of formal performance
review incorporating hard and soft indicators of clinical
performance and compliance with professional and practice
standards. This type of activity falls within the scope of
quality improvement in general practice
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