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Resources for the Standards for general practices

Accreditation against the Standards

Why should a general practice choose to become accredited?

Achieving independent accreditation against the Standards shows patients that a general practice is serious about providing high quality, safe and effective care to standards of excellence determined by the general practice profession.

Who can gain accreditation against the Standards?

In April 2013, the RACGP revised the definition of a general practice for the purposes of accreditation.  The RACGP has established three core criteria which specify the threshold requirements for determining whether a particular general practice or health service is eligible to be accredited against the Standards.

The three core criteria which MUST be met if a general practice or health service wants to be accredited against the Standards are:

  • The practice or health services operates within the model of general practice described in the RACGP definition of general practice; and
  • General practitioner services are predominantly  of a general practice nature; and
  • The practice or health service is capable of meeting all mandatory indicators in the Standards

For further information, please contact your accreditation agency or the RACGP on

How can a general practice become accredited against the Standards?

General practices who wish to gain formal accreditation against the Standards are required to do so via an independent accreditation agency.  The only model of third party review supported by the RACGP for these Standards is peer review where one surveyor must be a general practitioner.

To commence the process of gaining accreditation against the Standards, a general practice should choose an accreditation agency that will be able to talk them through this process, explain what is required and support them throughout the process.  It normally takes a practice between 12 - 18 months to prepare for their accreditation surveyor visit.

Within Australia, there are four accreditation agencies that general practices are able to choose from to gain accreditation against the Standards. The contact details of these accreditation agencies are:

AGPAL Group of Companies

PO Box 2058
Milton BC QLD 4064 
Phone: 1300 362 111 

Global Mark Pty Ltd

Suite 4.07
32 Delhi Road
North Ryde NSW 2113
Phone: 1300 766 509
Phone: 02 9886 0222

Quality Practice Accreditation

136 Mount Street
Gundagai NSW 2722 
Phone: 1800 188 088 

The Australian Council on Healthcare Standards

5 Macarthur Street
Ultimo NSW 2007
Phone: 02 9281 9955

The RACGP envisages that formal accreditation against the Standards will be based on common sense and will not seek to penalise or exclude practices on the basis of technicalities.

Where a clinic chooses not to be accredited or does not meet the definition of a general practice, can they still use the Standards?

Yes. The RACGP encourages all services that provide primary health care to consider the Standards as a template for quality improvement and risk management.  Most standards and related criteria will be relevant and adhering to these will enable practices to build the fundamentals of quality and safety into their systems.