Referral and support pathways


Last updated 30 January 2023
Organisation
 
Further information
 
1800 RESPECT
1800RESPECT provides information and resources for professionals who support people impacted by sexual assault, domestic and family violence
 
www.1800respect.org.au/services
 
Safe Steps
Victoria’s 24/7 family violence response centre for confidential crisis support, information and accommodation.
Phone: 1800 015 188
Email: safesteps@safesteps.org.au
 
Web chat support service available 9.00 am to midnight, Monday to Friday
Sexual Assault Crisis Line
Crisis counselling service for people who have experienced both past and recent sexual assault.
Phone: 1800 806 292 
(24 hours a day, seven days a week)
 
The Orange Door
A free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care, wellbeing and development of children.
The Orange Door provides local help and support
Children
 
Child protection (DHHS)
To report children and young people whose safety is at risk.
During business hours call (check the Child protection contacts page for the areas covered)  
After-hours phone: 13 12 78 (9.00 am to 5.00 pm, Monday to Friday, 24 hours on weekends and public holidays)
 
Kids Helpline
Private and confidential 24/7 phone and online counselling service for young people aged 5–25.
Phone: 1800 55 1800 (24 hours a day, seven days a week)
 
LGBTIQ+
 
Rainbow Door
Provides free specialist advice to LGBTIQ+ people and their friends and families.
Phone: 1800 729 367 or text 0480 017 246 (10.00 am to 5.00 pm, seven days a week)
Email: support@rainbowdoor.org.au
 
Drummond Street/Queerspace
Family violence counselling and support for any LGBTIQ+ person, their family or friends, who are impacted by family violence.
Phone: 03 9663 6733 (9.00 am to 5.00 pm, Monday to Friday, and until 8.00 pm on Tuesdays)
With Respect website by Drummond Street provides resources, tips and advice to LGBTIQ+ people on having and maintaining health relationships as well as resources for practitioners
Another Closet
Domestic and family violence in LGBTIQ+ relationships.
Phone: 1800 656 463
 
Q Life
A national counselling and referral service for LGBTIQ+ people.
Phone: 1800 184 527
 
Migrant and refugee
 
InTouch: Multicultural Centre Against Family Violence
Free and confidential support services for migrant and refugee women.
Phone: 1800 755 988 
(9.00 am to 5.00 pm, Monday to Friday)
 
Elderly
 
Seniors Rights Victoria
Free and confidential support services to support older Victorians experiencing abuse.
Phone: 1300 368 821 
(10.00 am to 5.00 pm, Monday to Friday)
 
Aboriginal people
 
Victorian Aboriginal Child Care Agency (VACCA)
State-wide support service for Aboriginal children and families.
Phone: 03 9287 8800 
(9.00 am to 5.00 pm, Monday to Friday)
 
Djirra
Telephone counselling service for Aboriginal people who are experiencing or have experienced family violence.
Phone: 1800 105 303 
(9.00 am to 5.00 pm, Monday to Friday)
 
Victorian Aboriginal Health Service: Yarning SafeNStrong
Telephone crisis line for Aboriginal people and families who need to have a yarn with someone about their wellbeing.
Phone: 1800 959 563 
(24 hours a day, seven days a week)
 
Men’s services
 
Men’s Referral Service
Free, confidential expert support for people at risk of using family violence.
Phone: 1300 766 491 
(8.00 am to 9.00 pm, Monday to Friday and 9.00 am to 5.00 pm, Saturday and Sunday)
 
MensLine Australia with online chat
Telephone and online counselling service for men with emotional health and relationship concerns.
Phone: 1300 78 99 78 
(24 hours a day, seven days a week)
 

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