Guidelines for interprofessional collaboration between general practitioners and other medical specialists providing video consultations


Patient information

☰ Table of contents


GPs should provide patients with general information about video consultations such as:

  • who determines if a video consultation is clinically appropriate
  • how patient preferences for a video consultation will be considered
  • benefits and risks
  • possible costs of a dual-care consultation including professional fees for referring GPs and distant specialists, as well as any additional costs such as off-site video conference fees
  • when and where video consultations are offered at the patient-end
  • patient consent for a video consultation and the presence of third parties whether on or off camera
  • why clinical support may be necessary and what it may entail (e.g. a physical examination or a biopsy)
  • privacy, including the opportunity for a patient to have a private discussion with the distant specialist if this is deemed safe by the support clinician
  • why real-time video consultations are generally not recorded by referring GPs or distant specialists
  • clinical scenarios where recordings of still images may be made during a video consultation (e.g. a wound or a skin lesion)
  • clinical scenarios where recordings of moving images may be made during a video consultation (e.g. a tremor, gait abnormality, unusual movement or range of movement)
  • how video recordings that are clinically necessary are managed, stored and accessed
  • the standard process for a video consultation (see Guideline 2.4).

Distant specialists should provide patients with their standard information about clinical conditions, diagnostic investigations, procedures, medications and possible costs or indicate how patients can access such information themselves.