Guidelines for interprofessional collaboration between general practitioners and other medical specialists providing video consultations


Informed consent 

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Where it is agreed that a video consultation is clinically appropriate, the GP should gain prior consent from the patient to a consultation via video conference and such consent should be documented in the consultation notes.

Where a video consultation is considered clinically appropriate and consent is being sought from a patient with severe mental illness (e.g. patients experiencing delusions, paranoia or hallucinations), special care is required to explain the nature of a video consultation and who will be present to ensure the patient does not misinterpret the telehealth consultation environment. 

Referring GPs and distant specialists should respect a patient’s prerogative to consent/not consent to any third party being present during the consultation whether on or off camera, and such consent should be sought prior to the consultation and documented in the consultation notes.

Where the recording of a video consultation is proposed for clinical purposes, the GP should gain prior written consent for the recording from the patient and document this consent in the patient’s health record. The consent for recording should then be confirmed by the patient verbally on camera at the commencement of the video consultation or the GP should send a copy of the written consent to the distant specialist prior to the consultation.

Where any recording of a video consultation is proposed, clinicians who may appear in the video recording should be asked in advance whether they consent to such a recording.