Guidelines for interprofessional collaboration between general practitioners and other medical specialists providing video consultations


Face-to-face versus video consultation

☰ Table of contents


GPs and distant specialists should consider clinical imperatives including contraindications when determining the clinical appropriateness of a video consultation.

GPs and distant specialists should consider patients’ preferences for a video consultation when determining the clinical appropriateness of a video consultation.

GPs and distant specialists should be mindful of cultural sensitivities about personal images and the recording of personal images when determining the clinical appropriateness of a video consultation.

Where a physical examination by a distant specialist is regarded as a critical component of the diagnostic process, then a face-to-face consultation would generally be required.

Where there is any doubt about the clinical appropriateness of a video consultation, then a face-to-face consultation would generally be required.

In special or emergency circumstances where there are no alternatives, a video consultation with a distant specialist should be considered as a preliminary step and lead to more suitable arrangements for the continuing care and follow-up of the patient.