Supporting patients during telehealth consultations with another specialist

Evaluating telehealth video consultation services

Track your experiences with video consultations by collecting and analysing practice data about the implementation process and outcomes. Data analysis and evaluation will help your practice develop and improve its video consultation service and will contribute to the wider evidence base regarding video consultations in Australian primary care.

Further, actively seeking patient feedback about video consultations will help to inform risk management and quality improvement initiatives.

A template patient evaluation form is available from the RACGP website.