Supporting patients during telehealth consultations with another specialist

Are telehealth video consultations right for your practice?

To determine if telehealth video consultations are appropriate for your practice, consider:

  • patient safety
  • patient clinical need
  • clinical effectiveness
  • patient preference
  • location of the practice
  • specialist willingness and availability
  • staff willingness
  • training and skills of practice staff
  • • equipment required (hardware and software)
  • budget requirements.

For further information, refer to Criterion GP1.2 ‘Home and other visits’ in the RACGP Standards for general practices (5th edition).

Practice tip

If you are not sure whether or not telehealth is viable for your practice, drawing up a business plan can help you assess the broad categories of people, opportunities, context, risks and rewards related to setting up telehealth video consultations.

Figure 1 provides a systematic approach to deciding whether video consultations would be suitable for your practice, and Figure 2 outlines how to proceed in setting up a telehealth service.


 Are telehealth video consultations suitable for your practice?

Figure 1.

Are telehealth video consultations suitable for your practice?

 Steps to introducing telehealth services (project planning)

Figure 2.

Steps to introducing telehealth services (project planning)