Getting started – a guide for consumers

To start using My Health Record, consumers who already have a MyGov account need to:

1. Log into myGov with their usual username and password
2. Select ‘My Account’
3. Select ‘Linked Services’
4. Select ‘My Health Record’ from the ‘Link a service’ list
5. Select ‘Link’

They will then be asked to verify their identity by confirming details such as:

• their Medicare number
• their address
• information about their last doctor’s visit
• their bank account details, where possible, for payments where Medicare benefits are paid into.

Consumers who do not have a myGov account will need to visit https://my.gov.au/ and select ‘Create an account’. Once they have created a myGov account, they can link it to their My Health Record by following the instructions above.

Most consumers will already have a My Health Record. For consumers who do not have a My Health Record or would like to register for a My Health Record without Medicare or DVA benefits, they can register for one themselves by following the steps listed on the Australian Digital Health Agency’s website.

Consumers can also register for a My Health Record via their GP using the assisted registration process. More information on assisted registration can be found here.

The myGov helpdesk can be contacted on 13 23 07 for assistance Monday-Friday from 7am-10pm and Saturday-Sunday from 10am-5pm.

Consumers are now able to access information in their My Health Record through the new my health app. The app is free and provides easy access for consumers to view key health information that they, their healthcare providers or representatives have uploaded to My Health Record. 

The app allows consumers to:

• view their medical history
• check pathology results, including Covid-19
• manage vaccinations and immunisations
• track allergies and reactions
• view hospital discharge summaries
• keep track of care planning documents
• view their family’s records
• view medicines information

Before downloading the app, consumers need to have a myGov account already linked to My Health Record and have accessed My Health Record at least once through a web browser. The my health app can then be downloaded in the Apple App Store or Google Play Store by searching “my health gov”.

For more information, visit the Australian Digital Health Agency’s my health webpage.