eRequesting and My Health Record

What is eRequesting?

eRequesting – electronic requesting – is a process that transfers requests from general practice clinical information systems (CIS) directly to the pathology or diagnostic imaging provider via secure electronic communication. The use of eRequesting enables some results to be uploaded to the My Health Record.

How does it work?

Currently, general practice can only send eRequests to pathology providers. When you create a request from a patient record within your CIS, an eRequest will automatically be sent to your nominated provider. A paper request form is also printed at the same time as the eRequest with a barcode which can be scanned by the provider. This enables patients to choose a different provider if they wish.

The Australian Digital Health Agency website has an up-to-date list of the general practice CISs and providers able to participate in eRequesting.

How do I get started?

To set up your practice for eRequesting, you will first need to ensure you are using a compatible CIS, and that your preferred providers can receive eRequests from your software. Once you have confirmed this, you’ll need to contact your preferred providers to have eRequesting set up between your two systems. Once the functionality has been switched on, eRequesting will happen automatically.

How do eRequests work with My Health Record?

Pathology providers can upload eRequested results to your patient’s My Health Record. The reports will be available immediately to you and other healthcare providers accessing the patient’s My Health Record. Your patients can view their results in My Health Record seven days after the report is uploaded. This gives you time to discuss the results with your patient.

The only exception to this seven-day rule is COVID-19 pathology reports, which are available after 24 hours.

It’s important to note, pathology reports you have requested (either using eRequesting or traditional paper requests) will always be sent directly to you using the existing processes in your practice.

Viewing pathology or diagnostic imaging reports in My Health Record

You can access patient reports in My Health Record via your CIS as an ‘overview’, which groups test results together to support clinical decision-making, or in ‘list view’, which displays reports in a full list not grouped together.

If your CIS is not set up to access My Health Record, you can access your patient’s reports through the National Provider Portal through PRODA (Provider Digital Access).

What if my patient doesn’t want their report uploaded to My Health Record?

You can communicate this directly as part of the eRequest if your CIS has been updated to include the ‘Do not send reports to My Health Record’ tick box.

Patients can alternatively mark a tick box on the paper form to request that the report is not uploaded or simply write on the form to not upload the report. A request to not send a report to the My Health Record applies to all tests included in that eRequest.

Test results will not be uploaded to the My Health Record where existing state or territory legislation prohibits the disclosure of sensitive information without the patient’s express consent.

Resources for GPs


Australian Digital Health Agency

Webinar recording – eRequesting