Information security in general practice
Prevention and risk assessment
Last revised: 21 Apr 2023
The ease of and widely available access to sending and receiving messages electronically means patients are using this medium more frequently to contact their general practice.
The Australian Health Practitioner Regulation Agency’s National Board policy for registered health practitioners: Social media policy is an adjunct to the Medical Board of Australia’s Good medical practice: A code of conduct for doctors in Australia and should be read concurrently. Its provisions apply to all registered health practitioners. Another useful resource is the Electronic Transactions Act 1999.
Your practice needs to address what content is appropriate to send and discuss via electronic messaging. A policy should be developed concerning the safe use of electronic communication for both practice staff and patients.
Use the RACGP practice policy template sample to create your practice policies.
It should be noted that the Privacy Act applies to any electronic communication. Refer to section on safe use of internet and email use for further information.
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