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Standards for general practices
Core module
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Standards 5th edition Suite
Standards for general practices (5th edition)
Core module
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Standards for general practices
Table of contents
Introduction to the Standards for general practices (5th edition)
Introduction to the Standards for general practices (5th edition)
Development of this edition
Changes from the previous edition
Evidence-based standards
Accreditation
Core module
Core Standard 1 – Communication and patient participation
Introduction to Core Standard 1
Criterion C1.1 – Information about your practice
Criterion C1.2 – Communications
Criterion C1.3 – Informed patient decisions
Criterion C1.4 – Interpreter and other communication services
Criterion C1.5 – Costs associated with care initiated by the practice
Core Standard 2 – Rights and needs of patients
Introduction to Core Standard 2
Criterion C2.1 – Respectful and culturally appropriate care
Criterion C2.2 – Presence of a third party during a consultation
Criterion C2.3 – Accessibility of services
Core Standard 3 – Practice governance and management
Introduction to Core Standard 3
Criterion C3.1 – Business operation systems
Criterion C3.2 – Accountability and responsibility
Criterion C3.3 – Emergency response plan
Criterion C3.4 – Practice communication and teamwork
Criterion C3.5 – Work health and safety
Criterion C3.6 – Research
Core Standard 4 – Health promotion and preventive activities
Introduction to Core Standard 4
Criterion C4.1 – Health promotion and preventive care
Core Standard 5 – Clinical management of health issues
Introduction to Core Standard 5
Criterion C5.1 – Diagnosis and management of health issues
Criterion C5.2 – Clinical autonomy for practitioners
Criterion C5.3 – Clinical handover
Core Standard 6 – Information management
Introduction to Core Standard 6
Criterion C6.1 – Patient identification
Criterion C6.2 – Patient health record systems
Criterion C6.3 – Confidentiality and privacy of health and other information
Criterion C6.4 – Information security
Core Standard 7 – Content of patient health records
Introduction to Core Standard 7
Criterion C7.1 – Content of patient health records
Core Standard 8 – Education and training of non-clinical staff
Introduction to Core Standard 8
Criterion C8.1 – Education and training of non-clinical staff
References
Quality improvement module
QI Standard 1 – Quality improvement
Introduction to QI Standard 1
Criterion QI1.1 – Quality improvement activities
Criterion QI1.2 – Patient feedback
Criterion QI1.3 – Improving clinical care
QI Standard 2 – Clinical indicators
Introduction to QI Standard 2
Criterion QI2.1 – Health summaries
Criterion QI2.2 – Safe and quality use of medicines
QI Standard 3 – Clinical risk management
Introduction to QI Standard 3
Criterion QI3.1 – Managing clinical risks
Criterion QI3.2 – Open disclosure
References
General practice module
GP Standard 1 – Access to care
Introduction to GP Standard 1
Criterion GP1.1 – Responsive system for patient care
Criterion GP1.2 – Home and other visits
Criterion GP1.3 – Care outside of normal opening hours
GP Standard 2 – Comprehensive care
Introduction to GP Standard 2
Criterion GP2.1 – Continuous and comprehensive care
Criterion GP2.2 – Follow-up systems
Criterion GP2.3 – Engaging with other services
Criterion GP2.4 – Transfer of care and the patient–practitioner relationship
GP Standard 3 – Qualifications of our clinical team
Introduction to GP Standard 3
Criterion GP3.1 – Qualifications, education and training of healthcare practitioners
GP Standard 4 – Reducing the risk of infection
Introduction to GP Standard 4
Criterion GP4.1 – Infection prevention and control, including sterilisation
GP Standard 5 – The medical practice
Introduction to GP Standard 5
Criterion GP5.1 – Practice facilities
Criterion GP5.2 – Practice equipment
Criterion GP5.3 – Doctor’s bag
GP Standard 6 – Vaccine potency
Introduction to GP Standard 6
Criterion GP6.1 – Maintaining vaccine potency
References
Glossary
Disclaimer
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Last revised: 24 Feb 2023
Criterion 8.1
Quality improvement module
References
Epstein RM, Franks P, Fiscella K, et al. Measuring patient-centered communication in patient-physician consultations: Theoretical and practical issues. Soc Sci Med 2005;61(7):1516–28.
Department of Health. Healthcare identifiers service –
Frequently asked questions Q4. Why not use existing Medicare numbers?
Canberra: DoH, 2015. [Accessed 5 May 2017].
Australian Commission on Safety and Quality in Health Care. National statement on health literacy: Taking action to improve safety and quality. Sydney: ACSQHC, 2014.
National Health and Medical Research Council. General guidelines for medical practitioners on providing information to patients. Canberra: NHMRC, 2004.
Queensland Health Interpreter Service. Frequently asked questions. Brisbane: Queensland Health, 2012
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Mohr JJ, Batalden PB. Improving safety on the front lines: The role of clinical microsystems. Qual Saf Health Care 2002;11(1):45–50.
Department of Human Services. Communication with people with disabilities. Melbourne: DHS, 2011
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Centre for Cultural Diversity in Ageing. Cultural awareness.
Glenferrie South, Vic: Centre for Cultural Diversity in Ageing,2015. [Accessed 5 May 2017].
Eckermann AK, Dowd T, Chong E, Nixon L, Grey R, Johnson S. Binan goonj: Bridging cultures in Aboriginal health. 3rd edn. Chatswood, NSW: Elsevier Australia, 2010.
RACGP National Faculty of Aboriginal and Torres Strait Islander Health. Cultural awareness education and cultural safety training
. East Melbourne, Vic: RACGP, 2011. [Accessed 5 May 2017].
Williams R. Cultural safety – What does it mean for our work practice? Aust N Z J Public Health 1999;23(2):213–14.
Australian Human Rights Commission. Assistance animals and the Disability Discrimination Act 1992 (Cth). Sydney: Australian Human Rights Commission, 2016
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Australian Commission on Safety and Quality in Health Care. National safety and quality health service standards. Sydney: ACSQHC, 2012.
Australian Council for Safety and Quality in Health Care. Better practice guidelines on complaints management for health care services. Canberra: Australian Council for Safety and Quality in Health Care, 2004.
Department of Health. History of pandemics. Canberra: DoH, 2011
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Starfield B, Chang HY, Lemke KW, Weiner JP. Ambulatory specialist use by nonhospitalized patients in US health plans: Correlates and consequences. J Ambul Care Manage 2009;32(3):216–25.
Longo J, Hain D. Bullying: A hidden threat to patient safety. Nephrol Nurs J 2014;41(2):193.
Bismark MM, Spittal MJ, Gurrin LC, Ward M, Studdert DM. Identification of doctors at risk of recurrent complaints: A national study of healthcare complaints in Australia. BMJ Qual Saf 2013;22(7):532–40. doi: 10.1136/bmjqs-2012-001691.
Pearson CM, Porath CL. On the nature, consequences and remedies of workplace incivility: No time for ‘nice’? Think again. Academy of Management Executive 2005;19(1):7–18.
Rosenstein AH, O’Daniel M. A survey of the impact of disruptive behaviors and communication defects on patient safety. Jt Comm J Qual Patient Saf 2008;34(8):464–71.
National Health and Medical Research Council. National statement on ethical conduct in human research 2007. Updated 2018. Canberra: NHMRC, 2018
. [Accessed 29 October 2019.
World Health Organization. Health promotion. Geneva: WHO, 2017
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Katz DL, Ali A. Preventive medicine, integrative medicine and the health of the public. Commissioned for the IOM summit on integrative medicine and the health of the public. Washington DC: 2009.
Australian Institute of Health and Welfare. Leading causes of death. Canberra: AIHW, 2017
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Australian Institute of Health and Welfare. Public health expenditure in Australia 2008–09. Health and welfare expenditure series no. 43. Cat. no. HWE 52. Canberra: AIHW, 2011.
Edgar T, Volkman JE. Using communication theory for health promotion: Practical guidance on message design and strategy. Health Promot Pract 2012;13(5):587–90.
NSW Ministry of Health. Privacy manual for health information. North Sydney, NSW: Ministry of Health, 2015
. [Accessed 5 May 2017].
Browne P, Jammal W. How to manage your medico-legal risk. Medical Observer, 2015
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The Royal Australian College of General Practitioners. RACGP position statement: The use of secure electronic communication within the healthcare system. East Melbourne, Vic: RACGP, 2016
. [Accessed 5 May 2017].
Australian Institute of Health and Welfare. Taking the next steps: Identification of Aboriginal and Torres Strait Islander status in general practice. Cat. no. IHW 100. Canberra: AIHW, 2013.
Department of Health. MBS health assessments items 701, 703, 705, 707 and 715. Canberra: DoH, 2016
. [Accessed 5 May 2017].
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