Using patient feedback to improve services
You know everything about your practice. You know which consulting rooms are the best, which staff are in demand and what days of the week your telephones are running hot.
You know your follow-up system is effective, and also that you have to be extra vigilant with your temperamental vaccine refrigerator.
You are the expert about your practice, but are you the only expert?
Do you know what your patients are saying to their friends and family about ‘going to the doctor’?
What are the things they don’t like but are willing to put up with because they really like seeing a particular doctor?
What are the things they think you should do differently, but don’t believe it is their place to tell the doctor what to do?
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