The RACGP website is undergoing scheduled maintenance on Tuesday, 5th December 2023 from 7:00 AM to 9:00 AM AEDT. During this time, the application will be unavailable. We apologise for any inconvenience caused.

Summer Planning Toolkit modules

Module 6: Staffing



The onset of emergencies and pandemics may mean that your practice isn’t physically accessible, or that patients may not have the capacity to visit your practice in person.

The RACGP’s Telehealth webpage provides comprehensive information on the following:

Exemptions to telehealth eligibility in areas of natural disaster or emergency

Patients in areas affected by natural disaster are now exempt from the existing relationship ("12-month rule") requirement for telehealth. This means that patients do not need to have had a face-to-face consult with a GP in the last 12 months in order to access MBS subsidised telehealth services.

A person is exempt from the “12-month rule” if, at the time of accessing a telehealth service, they are living in a local government area that is declared by a State or Territory Government to be a natural disaster area 41.