Your practice will need systems to:
- book patients
- bill patients and issue receipts
- interact with Medicare, including submitting claims.
Your patient booking system is fundamental to your practice operation, as it allows you to manage patient flow. You may want to integrate this with your CIS.
Your patient billing system should include EFTPOS facilities and ideally be integrated with your practice management software to streamline your billing processes.
Interacting with Medicare is effectively managed through their online portal called Health Professional Online Services (HPOS). Using HPOS, you can:
- make online claims
- view reports
- manage your details
- access patient information
- access useful MBS and PBS functions
- apply for subsequent provider number locations or close a location.
To register for HPOS, you need a Provider Digital Access (PRODA) account that provides secure access to online government services, including HPOS and the National Disability Insurance Scheme (NDIS).
All GPs and other eligible health professionals who intend to provide health services under MBS at your practice must apply for a Medicare Provider number specific to your practice. As it takes time for the application to be processed, applicants should apply as soon as possible as they cannot work at your practice until they have this number.
New staff joining a practice also need to complete this process.
C1.1 A Our patients can access up-to-date information about the practice.
- our practice’s billing principles
C1.5 A Our patients are informed about out-of-pocket costs for healthcare they receive at our practice.
View the standards >