Detailed contracts should be in place with each service provider. These contracts should identify and/or describe:
- each party
- the services and results to be achieved
- the duration of contract
- payments arrangements
- the dispute resolution process
- privacy agreements
- Service Level Agreement (SLA) - An SLA establishes performance measures and service quality standards (eg service requirements and response times).
Contracts and SLAs with service providers should be based on best practice and adhere to legislative obligations relating to privacy and occupational health and safety . For your practice to be formally accredited, your contracts and SLAs must satisfy the RACGP Standards for general practice.