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Education toolkits for general practice

Introduction to My Health Record in general practice - Chapter 6

Accessing My Health Record

Last revised: 15 May 2020

Healthcare organisations/providers must first register to use My Health Record with their patients. Once registered, they can access My Health Record in two ways:

Via a clinical information software system

The System Operator of the My Health Record system is the Australian Digital Health Agency (the Agency). Authorised healthcare providers can access My Health Record via a clinical information software system that conforms to the requirements of the Agency. A full list of conformant software products is available on the Agency website. Using a conformant clinical information software system to access a patient’s My Health Record allows an authorised healthcare provider to both view the record and upload documents to it.

Via the Provider Portal

Authorised healthcare providers can view a patient’s My Health Record without a conformant clinical information software system by using the Provider Portal, available at https://portal.ehealth.gov.au. Healthcare providers cannot upload new documents to a My Health Record using the Provider Portal. It is recommended that My Health Record is accessed via your clinical information system, as it does not require an additional log in and is a better user experience.

Access via the myGov platform

Consumers can access their My Health Record through their myGov account, which is associated with a username and password.

Access via a mobile app

There are several mobile apps consumers can use to access their My Health Record. A list of approved apps is available on the ADHA website.

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