Community recovery centres and services

Table of contents

Module 3 – Recovery | Community recovery centres and services

Recovery centres

Community recovery centres may be established in response to a disaster, depending on the scale of the disaster and the needs of the affected community. Services provided within recovery centres will vary, but will often consist of:

temporary accommodation,
information and updates regarding the event,
legal and insurance advice,
financial aid,
case coordination/management services,
primary industry advice,
rebuilding advice,
psychological wellbeing support (i.e., psychological first aid, personal support services and, in some cases, mental health services),
access to relevant government agencies, and
disaster victim identification (for mass casualty events)⁹.

Contact your local PHN to find out if recovery centres have been established in your area and, where applicable, request that its details are passed on to you and your team. Patients and other community members who approach you for relevant recovery assistance can be directed to your nearest recovery centre.

States and territories use interchangeable names for centres that provide a range of relief and recovery services¹⁰. You may be familiar with names such as; recovery hubs, recovery ‘one-stop-shops', or humanitarian and/or family assistance centres. Regardless of the names allocated to them, each of these centres offer recovery services to local communities, helping them to restore emotional, social, economic and physical wellbeing.

Recovery services

States and territories have a range of official, pre-planned recovery services available for people to reach out to and utilise following a disaster. The types of services available will vary between locations, but may include:

financial support,
housing support,
mental health support,
consumer and business support,
disability support, and
support for families.

Consider directing patients and community members to their local recovery service for support following an event.

State/territory	Local recovery service information
Victoria	Emergency Recovery Victoria
New South Wales	Service NSW: Recovery services
South Australia	Recovery Assistance SA
Western Australia	Emergency Relief and Support Services: Recovery
Queensland	Disaster recovery support QLD
Northern Territory	SecureNT: Recover
Tasmania	TAS State Emergency Service: Recovery

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