Bushfire information for GPs

The RACGP is updating this page with the latest information to support GPs during the current bushfire disaster. The information on this page was last updated: 7 February 2020 - refer to each section for individual updates.

Please check back for updates.

Assisting in bushfire-affected communities


If you wish to provide GP support in impacted areas, contact these agencies: 


Rural Workforce Agency Victoria
E: locum@rwav.com.au
P: 03 9349 7800 

New South Wales

NSW Rural Doctors Network
P: 02 4924 8000

South Australia

Rural Doctors Workforce Agency
E: Mandy.McCulloch@ruraldoc.com.au
P: 08 8234 8277.


GPs can also contact their local RACGP faculty office to express their interest in locum work. RACGP will pass on your details to relevant agencies.

The RACGP will also fast track the finalisation of Completion of Training documentation for those who are otherwise eligible for Fellowship and who want to volunteer as locums in impacted areas. This process normally takes 6-8 weeks and will be expedited to a week for GPs who have completed their fellowship training.


Another way to help affected communities is by donating to the following official disaster funds: 

How can the RACGP help you? 

The RACGP is keenly aware of the incredible work being undertaken by GPs in affected areas. Your work on the frontline helping patients is not unnoticed and we want to do all we can to help and support you.

RACGP Faculty Chairs are working with local disaster management organisations and agencies to determine what support and medical supplies are needed in affected communities. They will work with key stakeholders to ensure efforts are not resulting in unnecessary duplication. 

See Resources for GPs section on this page for more information.  

The RACGP wants to hear from you

The RACGP is working hard to respond to the needs of GPs to support everyone affected by the bushfire disaster. 

If you know of any other way that we can help, please do not hesitate to contact us on 1800 472 247 or email racgp@racgp.org.au

Each of the major medical defence organisations have released statements about coverage for members providing emergency assistance in bushfire zones.

If you are insured by another provider, contact them directly regarding your coverage.

The Federal Government will continue to prioritise requests for GPs to be allocated emergency provider numbers to work as locums in bushfire-affected areas to ensure we have GPs in areas where they are needed most.

The provision of emergency provider numbers to GPs will ensure a coordinated process so that GPs can work in areas where they are needed most.

Specialist GPs can request an emergency provider number through the Provider Digital Access (PRODA) website.

International Medical Graduates, Non-Vocationally Registered GPs and Registrars can request an emergency provider number through the Department of Human Services website.

The Victorian Department of Health and Human Services has issued a public health emergency order to enable the supply of prescription medicines from a community pharmacy in emergencies in a bushfire affected area in Victoria. It is effective until midnight 1 April 2020. This factsheet provides advice on arrangements during the emergency order.


Supporting recovery efforts

The Australian Federal Government National Bushfire Recovery Agency was established in January 2020 to lead and co-ordinate a national response to rebuilding communities affected by bushfires across large parts of Australia. Immediate priorities include financial assistance for urgent recovery needs, support for small business and support to attract tourists back to regions impacted by fire.  For more information visit the Recovery assistance page.

Bushfire Recovery Victoria has been established to work with local communities to coordinate and oversee local recovery projects. This includes a clean-up program, recovery grants and a case support program to provide mental health support and financial counselling. For more information on these programs visit Bushfire Recovery Victoria.

In addition:
If you are experiencing staff shortfalls or fatigue as a result of the bushfire situation, please contact Rural Workforce Agency Victoria (RWAV). As the workforce coordination agency, RWAV will identify available medical practitioners, nurses and allied health and any other staff that best fit with your needs. RWAV will help coordinate placement negotiations, paperwork, credentialing provider numbers and for each placement.

The NSW Government is delivering bushfire recovery assistance to help people and businesses affected by bushfires through their customer care services and disaster assistance finder. These services provide details of clean-up efforts and business support. For more information visit Bushfire customer care service.

The Government of South Australia Department of Human Services provides information on support and recovery for those in bushfire affected areas. For more information visit the Fire and disaster recovery page.


Medicare Benefits Schedule changes to support fire affected communities

In response to the current bushfire crisis, the Federal Government has announced a number of initiatives to improve access to mental health care for those affected. Information regarding these changes is available on the RACGP website.

Six new Medicare Benefits Schedule (MBS) items (91721, 91723, 91725, 91727, 91729 and 91731) were introduced on 17 January 2020 to support GPs to provide focussed psychological strategies for mental health services to patients affected by bushfires.
MBS items 2121, 2150 and 2196, which provide rebates for GP telehealth services provided to patients with mental health issues in drought-affected areas, have been expanded to include patients affected by bushfires. This change took effect on 10 January 2020.


Using P2 masks

Bushfire smoke can cause symptoms such as sore eyes, nose and throat in the general population. People with chronic conditions such as asthma or COPD, are at greater risk of having their symptoms triggered where bushfire smoke is present.

Whilst P2 masks do filter out particles, to be effective they must be well sealed around the mouth and nose. This is difficult to achieve for many and must not be relied upon.

Where bushfire smoke is present, people are advised to stay indoors with windows and doors closed and avoid strenuous activity.

For further information see the NSW Health Bushfire smoke factsheet.

The ongoing bushfire crisis and subsequent coronavirus events have resulted in reduced access to P2/N95 masks nationwide. 

P2/N95 masks are being distributed to general practice to support the coronavirus response, by some state departments of health. This distribution is specifically for use by healthcare workers providing clinical care for patients suspected of, or confirmed as having, coronavirus. Contact your local PHN for further information.

NSW Health is supplying Commonwealth-provided P2 masks to general practices in bushfire-affected areas in Southern NSW, Illawarra Shoalhaven and Murrumbidgee Local Health Districts.  NSW Health is also distributing P2 masks to health services, recovery and evacuation centres, and pharmacies in affected areas.  To find out which community pharmacies have received P2 masks, visit the NSW health website
It is up to individual general practices whether they wish to receive a supply of masks.  Please note these masks are to be provided free of charge to patients according to your clinical judgement.

Using P2 masks

  • When used correctly, P2 masks can filter out fine particles, however they require an extremely good fit to work properly and are not recommended for general community use. To best avoid smoke, stay indoors with windows and doors closed and avoid outdoor exercise. 
  • P2 masks may be helpful for people returning to their properties in burned areas and people whose only option is to work outside.  It is important that people supplied with P2 masks are aware of how and when to use them. As such we request you provide a copy of the fact sheet: ‘Protect yourself from bush fire smoke’ to anyone who is given a P2 mask.
  • As P2 masks can make it more difficult to breathe and increase the risk of heat-related illness, please use your clinical discretion before recommending use for patients with pre-existing heart and lung conditions.

P2 mask ordering process

If you wish to receive a supply of P2 masks please complete the attached template and email it to HSNSW-P2MaskorderandETA@health.nsw.gov.au. This email address can also be used for questions about this process or delivery timeframes. This email is monitored during business hours (8am-4pm Monday to Friday).


Emergency planning and response resources

The RACGP has a range of resources available to support GPs and their communities in preparing for, responding to and recovering from emergencies and disasters:


Providing care and support during disasters

A variety of people may be directly or indirectly exposed to  fires and their reactions may range from acute distress to denial and disbelief. Such shocking experiences may have an immediate impact for some, leading to acute and ongoing severe distress. Others may experience a temporary shutting off of feelings, revealing little external response. There is no right or wrong way to respond. Making sure people are physically safe, listening and comforting them are basic responses for general practitioners.

Experiences range from those with the most direct exposure to the fires, to those with contact only through what they have seen on the media; both groups may be affected. Most people recover from such traumatic events but if distress continues people may need professional assessment, and possibly intervention. Those who seek help from a health professional will most often first present to a GP.

Distress, denial and disbelief are common reactions people may show for days and sometimes up to weeks after a bushfire. In the initial hours and days, people may be stunned and dazed, particularly in response to a sudden and devastating disaster.

The most important provisions in the first hours to the first weeks after a fire are safety, comfort and the support of family and/or friends.

GPs should ensure their patients impacted by bushfires are safe and have the support of family members, friends and the community.

During the  first consultation with a patient impacted by fire, GPs are advised to:

1. Listen, comfort and quietly accept information

  • Offer help and comfort.
  • Be quietly responsive. Touch, if appropriate.
  • Some people may be helped by talking, for others talking may make it more difficult or, it may not be the right time. Let the individual guide you.
  • Identify support systems of family, friends and local community groups.
  • Remember the special things in families that may be important, e.g. pets.

2. Ensure survival, safety and security

A stunned mental state can leave people relatively unaware of their own safety and vulnerability.

A brief medical assessment allows:

  • Assessment of physical injuries
  • A review of changes to pre-existing physical and mental health conditions
  • Time for contact and talk
  • Gives reassurance and shows interest. Provision of a safe place to stay is important. If very concerned about someone's mental health, talk to a mental health professional.

3. Orient towards goals

Trauma and grief can leave a sense of chaos and fear. Activities that can help patients regain a sense of structure include:

  • Basic routines (meals etc)
  • An early follow-up appointment at 1 month and again if concerns at 3 months
  • Being in the company of others until the acute distress/denial subsides (hours to days)
  • Show patients things they can do themselves towards recovery
  • Practical tasks and everyday routine are helpful.

The main issues for patients in your initial consultation are fear, grief and loss, and dislocation.

It is common to experience grief and trauma after a disaster.

Feeling dislocated from one’s home and environment, due to the loss of a house or neighbourhood, are factors that can lead to ongoing distress.

Common themes that patients might express are:

  • Difficulty falling and remaining asleep
  • Anxiety
  • Uncertainty about the future and what they can do to feel safe, supported and happy again
  • Disruption to normal routines and patterns of life adding to uncertainty
  • Irritability, anger and frustration can be common

There are ways to help people reengage with the practical aspects of their lives, including:

  • Linking to others such as family, friends and neighbours. This could be done directly, through social media, or any other channels that work best for them.
  • Getting the best sources of information, including local radio and newspapers, media and call centres.
  • Helping people call upon their own personal strengths that they have used in the past or in difficult situations (everyone has these). This is a very powerful part of getting better.

It is important to identify those at greater risk of problems in the early weeks, months, or over a longer time. These include groups with the following experiences:

  • Belief that they were about to die
  • Loss of a loved one
  • Pre-existing and chronic health problems
  • Lack of support systems or connections
  • Very severe or disabling injury
  • Exposure to multiple deaths or injuries of others
  • Pre-existing vulnerabilities including socio­economic disadvantage

Vulnerable groups may include Aboriginal and Torres Strait Islander people, refugees, children, the elderly and single parents

Specialist help may be needed after one month if a person:

  • Still feels upset, very teary, or fearful most of the time
  • Has changed behaviour compared to before the trauma
  • Can't function in normal activities
  • Has worsening relationship issues.
  • Is overusing or abusing substances
  • Feels jumpy or disturbed sleep
  • Is dwelling on the event
  • Is unable to enjoy life; numbness or withdrawal
  • Is experiencing overwhelming grief that prevents functioning,

General practitioners should feel confident to assess and refer on for specialist mental health treatment those patients with persisting symptoms that disrupt daily functioning after the disaster.

  • Major depression
  • Major anxiety disorders
  • Post traumatic stress disorder (PTSD)
  • Substance abuse
  • Major behavioural change
  • Psychosomatic complaints
  • Panic disorder

Note that these may co-occur with physical health problems and that both should be assessed and managed.

  • Withdrawn, quiet
  • Whiny, irritable, angry
  • Headaches, stomach aches
  • Regression to younger behaviours- thumb sucking, bedwetting, baby talk
  • Clinginess
  • Over reactions to minor hurts, physical and emotional
  • Behavioural problems
  • Acting out.

If a child is so acutely distressed and unable to function continuing beyond the first week then an assessment by a mental health professional is required.

See this from the Australian Childhood Foundation

External mental health resources are available to support community and self in the wake of traumatic events:

Caring for yourself and accessing support during disasters

Remember that doctors themselves may be directly impacted by fires and need to look after their own health and well-being. Doctors may also become overloaded by the traumatic experiences of others.
Early indicators that a doctor is affected by the traumatic experiences of their patients may include

  • Heightened response to the patient.
  • Increased levels of arousal (sleep disturbance)
  • Avoidance (includes increased alcohol use)
To avoid being overwhelmed, doctors should consider:
  • Discussing distressing or difficult experiences with colleagues
  • Limiting their exposure to a tolerable level
  • Maintaining good general health with regular exercise, good nutrition and sleep habits
  • Seeking help if needed

GP support program

If you have been impacted by a fire, please take care of your own health. Should you need support, don't hesitate to contact the RACGP.
The RACGP GP Support Program provides free and confidential psychological support to members.


You can also access support via the DRS4DRS website and state/territory based helplines.

DRS4DRS is an independent program providing confidential support and resources to doctors and medical students across Australia, by doctors.

Confidential phone advice is available 24/7 for any doctor or medical student in Australia via each state/territory helpline and referral service.

Australian Capital Territory

02 9437 6552

New South Wales

02 9437 6552

Northern Territory

08 8366 0250


07 3833 4352

South Australia

08 8366 0250


1800 991 997


03 9280 8712

Western Australia

08 9321 3098

CRANAplus Bush Support Service

CRANAplus’ Bush Support Services provides a free and confidential 24-hour/7-day-a-week telephone counselling service for rural and remote health practitioners. The service is staffed by psychologists, including two Aboriginal psychologists. CRANAplus membership is not required to access the service. Phone 1800 805 391.


Community support services

Other support services available to patients include:


13 11 14

Kids helpline     

1800 551 800


1300 789 978 

Suicide helpline

1300 651 251

The Medical Benevolent Association of NSW (MBANSW) was established by doctors to support doctors and their families in NSW and the ACT.
Their experienced social work team provide confidential counselling and short-term financial assistance during crises, illness, impairment and grief. The social work team is supported by an elected honorary group of up to 20 doctors from a wide variety of medical backgrounds.

 02 9987 0504


 Medical Benevolent Association of NSW