Reception Insider

Reception Insider – online podcast series for medical receptionists

Receptionists influence how patients view their medical practice. They provide that first vital impression, and go on to build trust, allowing for the exchange of sensitive information. Their effectiveness, as well as that of the doctors, protects the patients and the practice against adverse outcomes.

In a busy practice, staying welcoming, focused and accurate is challenging. Receptionists juggle many tasks while the phone rings and patients line up. It’s hard to find time to grow their knowledge.

What they need is quick bites of information, on a variety of topics, tailored to the medical receptionist role. This is why the RACGP has developed Reception Insider: a free online series of five-minute podcasts.

Released podcasts: 

Podcasts are available to listen via:

Listen on Google Play
Listen on Scoundcloud


If there is anything in particular we can support you with, please feel free to email and let us know. We want to know your feedback.

Upcoming NSW&ACT face-to-face Medical Receptionist Courses

Due to COVID-19 pandemic all courses have been postponed. Once we are in a COVID-safe environment, we will schedule new dates and advertise it here.

Resources for practice managers: