Managing quality

Quality management in healthcare

Managing Quality Module 10
The organisational culture of a practice shapes the way it responds to issues of quality and bears a predictive relationship with safety.

Practices that cultivate a just and fair culture, centred on safety, openness and honesty, demonstrate an increased capacity for improvements in quality of care.

The RACGP Framework for quality in general practice was published in 2007. It recognises clinical risk management and continuous quality improvement in the domain of professionalism, as well as accreditation in the domain of competence.

Quality management involves quality assurance (measuring performance), quality improvement and quality planning.

While measurements of outcomes is part of quality assurance, so too is the management of safety and risk. Risk management is a significant part of medical practice management. Business risks need to be addressed in addition to clinical risks.

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