The role of the Professional Services Review
On-demand recorded 22 Jul 2025
This webinar will provide an overview of the role of the Professional Services Review (PSR) agency. It will cover what constitutes inappropriate practice, the three stages of the review process, and where health practitioners can find further information and support.
The webinar will address the following topics:
- Common traps: what the PSR sees most frequently as resulting in referrals, and what areas GPs typically make mistakes in that result in repayments
- Billing rules such as 80/20 and 30/20
- What to know about overservicing
- Grey areas: eg determining conditions that are eligible for care plans, items that are ‘at the discretion’ of the medical practitioner, and when co-claiming is allowed
This webinar has been approved for 1 Educational Activities (EA) hour of CPD.
Please view the Q&A responses to the
unanswered webinar questions.
Learning outcomes
- Outline the key stages of the Professional Services Review process
- Differentiate the PSR’s role from the Department of Health, Disability and Ageing
- Identify Medicare Benefits Schedule item numbers that commonly prompt referrals to the PSR
Facilitator
Dr Michael Wright
RACGP President
MBBS MSC PhD FRACGP GAICD
Dr Michael Wright is a general practitioner, health economist and health services researcher based in Sydney, Australia. He commenced as RACGP President on 21 November 2024.
Michael is also an Associate Professor at the International Centre for Future Health Systems at the University of New South Wales. He combines clinical practice with strategic appointments and academic research analysing the effects of health policy on the quality and performance of primary care.
Michael completed GP registrar training in Queensland and previously worked in London as a GP, where he completed his Masters in Public Health and was also a researcher at the London School of Hygiene and Tropical Medicine. Michael completed his PhD in Health Economics Research and Evaluation (CHERE) at the University of Technology Sydney (UTS) in 2019. His PhD investigated the impact of continuity of general practice care on health outcomes, and his research interest including growing the evidence base about the value of high-quality primary care, and health policy research into quality, efficiency and sustainability of heath services.
Presenter
A/Prof Antonio Di Dio
Director – Professional Services Review
Antonio grew up in rural Italy and NSW and attended Sydney University. He has been a general practitioner for almost 30 years and works as a practice principal in Canberra. His passions include practitioner wellbeing and representing the interests of patients and their doctors. He was AMA ACT President 2018-2021 and the Chair of the International Assessment Panel under Medevac Legislation for refugees in 2019. For 25 years he has served as a volunteer for distressed doctors and currently is the Deputy Chair of the National Drs4Drs Board. Antonio has been involved in regulation including Ahpra, Medical Council of NSW, Medicare, AMC, and PSR for almost 20 years, and is currently Director of PSR as well as clinician, teacher, and advocate for community health. His passions are family, friends, literature, music, and he is a long-time supporter of many of Australia’s successful arts ventures and disastrous sporting teams.