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On-demand webinar

Managing change within your practice Members login for free access About RACGP online events


Type: On-demand
Recorded: 13 Oct 2022


For more information:
Email: RACGP Funding and Health System Reform
Call: 1800 472 247


RACGP Members: Free
Non-Members: Free

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Managing change within your practice

On-demand recorded 13 Oct 2022

This webinar provides advice on how to manage change within a practice and with patients. One example would be when a practice decides to increase fees in order to cover costs. Part of this change involves effectively communicating the reasons for out-of-pocket costs with patients.
A key focus of the session is managing the transition from bulk billing to mixed billing and how to educate and prepare those that need to ‘buy in’ to successfully achieve change.
The webinar will also touch on other changes required for a practice to operate effectively, such as the use of particular software and implementing different employment models.
There will be an opportunity for attendees to ask questions of the presenters.

Learning outcomes

  1. Manage the transition from bulk billing to mixed/private billing
  2. Identify other changes required for a practice to operate effectively
  3. Identify ways to effectively communicate with patients about changes to practice fees
Educational Activities

This event is part of Improving the sustainability of your practice. Events in this series are:


Dr Michael Wright
Chair, RACGP Expert Committee, Funding and Health System Reform

Dr Michael Wright is a GP and health economics researcher. Dr Wright is Chair of the RACGP Expert Committee, Funding and Health System Reform and Deputy Chair Person of the NSW and ACT Faculty Council. Currently working part-time in general practice in Woollahra, Sydney, Dr Wright has previously been employed in the UK National Health Service, been a practice owner, a salaried GP and GP contractor. Michael’s research interests include investigating the value of continuity of care in Australian general practice (the subject of his PhD), and funding reforms to the Australian health system. As well as being a busy GP and RACGP Fellow, Dr Wright holds many other roles in the health system including a research position at the Centre for Health Economics Research and Evaluation (CHERE) at the University of Technology, Sydney and Chair of the Central and Eastern Sydney Primary Health Network (CESPHN).


Anne Davis
Practice management consultant

Anne has worked in general practice management for most of her career. She started in the 1980s in isolated rural practice with her then husband a GP, learning by the seat of her pants. Since then Anne has gain qualifications in quality, business and practice management, worked as a practice management consultant for private practices and government, and was the Academic Director for the practice management and leadership courses at UNE Partnerships. She spent time as the Quality manager at GPET (General Practice Education and Training) and most recently was the RACGP NSW&ACT Faculty manager 2019-21 before returning to consulting.

Brett McPherson
Member – RACGP Business Sustainability Working Group

Brett is a Director of Hogan McPherson Consulting with more than 30 years’ experience in health practice management. Brett consults widely to medical practices and is regularly sought as a speaker around practice business management. Brett is a past National President and Life Member of the Australian Association of Practice Management. He sits on numerous advisory groups, including the RACGP Expert Committee – Funding and Health System Reform and Business Sustainability Working Group.

Dr Cathy Kan
Chair – RACGP Business of General Practice Specific Interests Group

Cathy has been working at Spencer Road Family Practice, Huntingdale WA, for 25 years since she obtained her RACGP Fellowship. She has been a joint owner of the practice for 10 years and a principal supervisor for RACGP registrar trainees in the practice.



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