Receptionists influence how patients view their medical practice. They provide that first vital impression, and go on to build trust, allowing for the exchange of sensitive information. Their effectiveness, as well as that of the doctors, protects the patients and the practice against adverse outcomes.
In a busy practice, staying welcoming, focused and accurate is challenging. It’s hard to find time to grow their knowledge and what they need is quick bites of information, on a variety of topics, tailored to the medical receptionist role. This is why the RACGP has developed Reception Insider: a free online series of five-minute podcasts.