On-demand webinar

How to approach formal complaints and what regulators expect

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Details

Type: On-demand
Recorded: 4 Sep 2024

Contact

For more information:
Email: Lizette Fox-Miller
Call: 03 8699 0583

Price

RACGP Members: Free for Members

We appreciate your interest in the RACGP’s activities. This event is for members only.
(RACGP Members login for Member access)

How to approach formal complaints and what regulators expect

On-demand recorded 4 Sep 2024

Does the thought of receiving a regulatory complaint worry you?
Would you like to know what regulators expect of doctors, spelled out in clear and practical terms?
If so, don’t miss the first ever collaborative webinar between the RACGP and the NSW Health Care Complaints Commission, where we will address all of these questions and more.
This webinar is relevant and available for all GPs across Australia

Learning outcomes

Outline how to approach the receipt of a regulatory complaint.
Identify the key elements of safe clinical practice that regulators consider when assessing complaints.
Implement practical steps that can lead to continuous improvement of patient care experiences and outcomes.

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Presenters

Dr Maria Li
GP and Principal Medical Advisor, NSW Health Care Complaints Commission

Working as both health care provider and regulator has provided Maria with unique perspective and her approach to GP education offers insightful and practical strategies for GPs to manage complaints and deliver quality and safe care.

Jane Probert
Director, Resolution and Customer Engagement, NSW Health Care Complaints Commission

Jane Probert is a trainer lawyer and mediator and leader in implementing organisational reform and commenced her current role of Director, Resolution and Customer Engagement with NSW Health Care Commission in 2018. Prior to this she held senior roles in NSW Government, as well as Supreme Court of NSW and the Law Society of NSW.

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