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National member webinar: Chronic condition management update

Other RACGP online events

Originally recorded:

16 October 2025

Chronic condition management is a core role of general practice. On 1 July 2025, new arrangements for the GP Chronic Condition Management Plan (GPCCMP) were introduced. Many practices are now working through early implementation challenges, including MyMedicare set up and claiming issues. This national member webinar is your opportunity to hear directly from the Department of Health, Disability and Ageing (DoHDA), Services Australia and the Australian Association of Practice Management (AAPM) about common pitfalls and practical solutions.

You will learn
  • how to set up MyMedicare correctly for the new GPCCMP items
  • how to avoid common causes of claim rejection and what to do if a claim is rejected
  • what transition and exception arrangements apply and how they affect practices
  • and where to access reliable guidance and support.

Presenters

Imogen Colton
Director of the General Practice Section in the MBS Policy and Reviews Branch, Department of Health, Disability and Ageing

Imogen has been in this role for around four years and has previously worked in policy and program roles in a number of Australian Government departments. Her team is responsible for a range of MBS items for general practice, including bulk billing incentives, attendance items, chronic disease management items and health assessments. Imogen has a Bachelor of Science (Hons) and a PhD from the University of Melbourne.

Natashia Allitt
Director - MyMedicare Policy and Engagement, Department of Health, Disability and Ageing

Natashia has had a diverse and varied career across the public service and not-for-profit sector, focussing on health and international development. She is currently the Director, MyMedicare Policy and Engagement. Her team leads the policy development of MyMedicare, focussing on ensuring the policy intent meets the current and future needs of the Australian primary health sector.

David McEwen
Director of the MyMedicare Operations Section in Provider Branch, Services Australia

David joined MyMedicare in July 2024 after leading projects under Health Delivery Modernisation. The MyMedicare Operations section provides policy and operational support for MyMedicare, General Practice in Aged Care Incentive (GPACI) and Medicare Urgent Care Clinics, including helpdesk services, payments and governance.

Miranda Grace
Chief Executive Officer, Australian Association of Practice Management

Dr Anita Muñoz
Chair, RACGP Victoria council

Anita Muñoz is a GP in private practice in Melbourne's CBD and has a dedication to evidence-based medicine, lifelong learning, and promoting the role of general practice in the health of patients, communities and in public health more broadly.

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