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Chapter 2: The role of GPs in the health system

GPs perspectives on urgent care clinics

When asked to consider a range of statements regarding UCCs, most practising GPs (79%) agreed they are concerned about their impact on patient continuity of care (Figure 25). A similar proportion (76%) agreed the collaboration between UCCs and general practice needs to improve.

More than one in two GPs are concerned about the impact of UCCs on the broader GP workforce, with 59% agreeing UCCs place additional strain on GP and other health professional workforce shortages.

There is limited confidence in the cost-effectiveness of UCCs within the healthcare system, with 72% of GPs stating they believe UCCs are not cost-effective. Most GPs also believe UCCs do not improve patient outcomes, with only 14% of GPs agreeing with this sentiment.

When asked if they would support the expansion of UCCs in the region where they practise, only 14% of GPs agreed.

Figure 25. GP sentiment about urgent care clinics

GP sentiment about urgent care clinics

Measure: Proportion of GP responses to the question, ‘To what extent do you agree or disagree with the following statements?’
Sample: Practising GPs 2025 n=2416
Source: The Navigators, RACGP Health of the Nation survey April/May 2025