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Primary Health Network helping new owners of a practice

A PHN assists new practice owners through the recruitment of a practice nurse, and providing software installation and training to all practice staff

Please refer to the disclaimer before reading the case studies.


A couple purchased a retiring GP’s practice. They were new to the business and sought assistance from us, their local PHN.

We assisted them in recruiting a PN by advising on the PHN website and in monthly newsletters. We provided in-practice training for the PN who had come from a hospital setting – educating the nurse on cycles of care, using recall reminder systems and maintaining practice protocols such as cold-chain. We provided software installation and training to the practice, which enabled them to audit their aspects of the practice. With this software, we provided the practice with a report and supported them over the next 12 months in improving their recording of risk factors, patient data entry, and identifying patients with missed diagnoses and billing opportunities. Additionally, this process served as a continuing professional development (CPD) opportunity in quality improvement for the GPs, who now often frequent our free CPD nights. The business owners felt this help was invaluable.

Alessandro Luongo, Clinical QI Coordinator, South Western Sydney PHN


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