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Practice guides and tools

General practice - A safe place: A guide for the prevention and management of patient-initiated violence

General practice teams need to work together to ensure that all individuals (patients, carers, staff and others) remain safe while within Australian general practices. General practice - A safe place is intended to help GPs and their practice teams proactively prevent and manage the risk and incidence of patient-initiated violence. 

This guide proposes a practice-wide/systems approach to patient-initiated violence encompassing the: 

  • doctor-patient encounter
  • general practice team
  • general practice environment

The tips and tools included throughout the guide are for use in response to imminent or actual threats to personal safety. They are not intended to assist with the day-to-day management of 'difficult' patient encounters, nor for conflict resolution. 

If you have any enquiries on this topic please email p​r​a​c​t​i​c​e​s​y​s​t​e​m​s​@​r​a​c​g​p​.​o​r​g​.​a​u​