The Royal Australian College of General Practitioners (RACGP) is pleased to announce that YourGP@Crace has won the RACGP NSW/ACT General Practice of the Year award.
RACGP Acting President Associate Professor Ayman Shenouda said that the practice set a strong example for GP clinics across Australia to follow.
“Led by Dr John Deery and Dr Mel Deery, YourGP@Crace enjoys a strong contingent of passionate doctors, nurses, allied health and administration staff. It is a true team environment where each heath professional brings a different personality and skill set to the table,” Associate Professor Shenouda said.
“YourGP@Crace goes that extra mile to make patients feel welcome and ensures the entire treatment process is as convenient as possible.
“They make it easy for patients to book appointments online and receive results, recalls, reminders and non-urgent reviews.
“The practice offers additional services including vasectomy, skin cancer medicine including surgery, IUD insertion and assessment and treatment of tongue-tie. In addition to that, the practice has on-site optometry, psychology and physiotherapy services.
“YourGP@Crace takes a group of three ANU medical students annually to do a group audit project on a topic within the practice, such as diabetes management. That sort of experience is really valuable for medical students and I suspect will encourage more of them to take up a career in general practice.”
GP Kit Wong said that YourGP@Crace had a strong focus on outstanding patient care and clinical excellence.
“I have been working at this practice since 2014 and the supportive network of GPs, nurses and allied health professionals fosters a sense of belonging,” Dr Wong said.
“It really motivates me to do more and provide the highest standard of care for all of my patients.
“When the going got tough during the COVID-19 pandemic our practice responded strongly. We set up a special respiratory clinic in conjunction with the local government that was available not only for our regular patients but also those from other practices with any respiratory symptoms.
“In times like this you have to be flexible and responsive to changing circumstance and that is exactly what YourGP@Crace has done. Patients are looking to us for leadership during an anxious time and we have stepped up to the challenge.
“YourGP@Crace has adapted quickly to telehealth consultations as well as providing regular updates to patients via email. We have also made sure to provide enough personal protective equipment for staff so that we are as safe as possible on the job.”
The RACGP Awards recognise the value of GPs in our community, celebrating the achievements of exceptional individuals and practices who go above and beyond to care for their patients.