"Virtual Care can help aged care residents get better access to their usual general practice. By working with residents, carers, GPs and aged care staff, we can develop services that improve care quality and support better, safer care for older Australians." - Professor Meredith Makeham
More than 1.3 million Australians rely on aged care, and ensuring timely GP access is vital to their wellbeing. Yet limited GP availability, outdated funding, and logistical barriers have long made this challenging. While virtual care expanded during COVID-19, many early solutions lacked video functionality.
Now, research led by Professor Meredith Makeham has successfully trialled a video-enabled virtual care platform in the Sydney North Health Network, funded by the Australian General Practice Research Foundation and Medibank Better Health Foundation. Co-designed with GPs, aged care staff, and carers, the platform has improved communication, streamlined workflows, and enhanced care quality. Outcomes will guide investment, training, and policy changes, paving the way for stronger, more connected aged care across Australia.