Clinical encounters involve you interacting with a role-player while an examiner observes and grades your performance. The clinical encounters are run face to face in an exam venue. You move through a series of rooms, completing each case. You should communicate directly with the role-player, rather than the examiner, as per the case instructions. When communicating with the role-player, you should avoid common errors such as:
- inappropriate language and use of jargon
- lack of empathy and a formulaic approach
- a paternalistic, instructional approach
- awkward peer-to-peer communication.
Communication with the role-player should be appropriate for the person and their needs. It’s important that you demonstrate active listening and respond to the cues given by the role-player.