Disputes and complaints

Dispute of a decision

Throughout your training, the RACGP will make decisions about your training program. These decisions are governed by the Dispute, Reconsideration and Appeals Policy. The policy ensures decisions are made with due process, comply with RACGP policies, and are made considering the available information.

If you’re unhappy with the outcome of a decision, work with your training coordinator and medical educator to find an agreed outcome. You may also like to speak with your registrar liaison officer. Generally, issues are able to be resolved in this informal mediation process.

However, you may decide you need to raise a formal dispute if you’re unable to reach an agreed outcome with your training coordinator and medical educator and apply to the regional team to dispute the decision.

Important things to note if you wish to raise a dispute:

• Disputes are managed under the Dispute, Reconsideration and Appeals Policy. Review the policy before applying to dispute a decision.
• The RACGP regional team will only consider your dispute if you've attempted informal mediation with your training coordinator and medical educator and been unable to reach an agreed outcome.
• A dispute can only be raised about decisions the RACGP has made in relation to your training program. If you have a dispute with an employer that isn’t related to your general practice training or if your dispute is in relation to a decision made by another organisation, we can’t deal with these under RACGP’s policy.
• You have 10 business days after we notify you of the original decision to raise a dispute.