Your role in hosting a registrar
The role of the practice manager
As a practice manager, you’re a valuable member of the supervision team, helping to ensure the registrar’s training placement goes smoothly. You’ll often be the first person they’ll contact for assistance with a range of queries.
You can support your registrar by:
- providing an orientation to the practice and practice team
- helping them understand their employment contract
- ensuring the registrar knows who to go to for the different aspects of their role
- providing information on the practice and practice systems
- helping them understand the Medicare Benefits Schedule
- managing their rostering
- helping them improve their technology skills
- giving advice on administrative tasks
- sharing knowledge of local services and the community they will be serving
- helping to resolve issues and problems that may arise
- acting as a conduit for their primary and secondary supervisors to ensure wrap-around support is in place throughout the placement
- advising them on interpersonal skills, such as dealing with confrontation and conflict resolution
- being aware of their training and study requirements, including when they have allocated teaching time with their supervisor and when they’re scheduled to sit an exam, and facilitating the scheduling of their external clinical teaching visits.
You also have an important role in providing feedback.
You’ll receive feedback about the registrar from their patients and other practice staff and practitioners. This feedback is valuable in helping the registrar develop their skills, but it does need to be given sensitively. This feedback should also be shared with the relevant members of the supervision team, as appropriate. At the beginning of the training term, discuss and document the process for two-way feedback with the registrar and their supervisor.
If you’re new to being the practice manager of an accredited practice, the local RACGP program team and your regional practice liaison officer will give you an orientation and provide ongoing support. GPSA can also provide support for orientation and ongoing support.
The role of the supervisory team
Supervisors are integral to the apprenticeship model of general practice training. As a supervisor and an experienced GP, you’re a professional role model for your registrar, helping to lay the foundation for lifelong learning, professionalism and high-quality patient care. You’ll provide advice and support, one-on-one teaching, supervision, feedback and assessment.
The supervisory team consists of a nominated accredited supervisor for each registrar, known as the primary supervisor who has overall responsibility for the registrar in the practice. Other accredited supervisors, known as secondary supervisors can contribute to the supervision of a registrar. Other professionals may also help registrars learn clinical skills and improve their local knowledge, and support them professionally, including:
- other health practitioners
- practice nurses
- cultural educators and mentors
- practice administrative staff.
General practices require enough accredited supervisors to ensure there is always a supervisor (primary or secondary) available for escalation of issues requiring supervisor advice or support.
The level of supervision is matched to the competence of the registrar. We recommend that a primary supervisor should have no more than two GPT1 registrars at a time.
You’ll find more detailed information about the role of supervisors in A supervisor's core tasks.
The role of other practice staff
Practice staff play an important role in ensuring the success of a registrar’s placement. Whether you’re a receptionist, practice nurse or allied health practitioner, you have experience that can benefit the registrar and help them learn about the essential features of general practice. You can help with:
- explaining practice processes
- sharing local knowledge
- sharing your particular expert knowledge (eg immunisation schedules).
You may be asked to contribute to a registrar’s supervision within your scope of practice. The primary supervisor will oversee your participation in supervision and document it in the supervision and teaching plan.
In Aboriginal Medical Services, a cultural mentor should be engaged to guide, teach and support the registrar.