Incidents during the test

Incidents during the test

While the RACGP makes every effort to ensure tests run smoothly and without incident, occasionally the delivery might not go to plan.

If an incident occurs during your test that you believe has a significant effect on your performance in the test, we encourage you to advise the test staff at the venue immediately after the incident, or to notify the RACGP by emailing selection@racgp.org.au within two business days of the test. You may receive compensation. Any incident reported later than two business days will not be investigated.

Issues that are not considered incidents

If something happens during a test that isn’t considered an incident, you won’t be compensated. Examples of issues that aren’t considered incidents include, but are not limited to:

• someone sneezed or coughed during the test
• a staff member’s accent was difficult to understand
• a disturbance caused staff to pause the test
• you misread test instructions or questions and missed important information
• technical issues (eg computer glitches) occurred before the test began.

Compensation

The Council of Censors (or delegate) investigates all incidents, including the impact of the incident on a candidate’s performance, before results are released. If a candidate fails the test and an incident is determined to have impacted their performance, compensation may be provided. Compensation is available in the form of a reduced enrolment fee for a future CAAKT. There are no other forms of compensation available. We won’t re-mark your test or adjust your results.