RACGP on-demand webinars

Handling complaints

Watch this 5-minute video from Dr Michael Wright, Chief Medical Officer at Avant, who explores complaints trends and simple strategies GPs can use to help your patients feel heard and understood. Explore the techniques of open disclosure: how to respond when things go wrong page, and think about how you can apply these techniques in your workplace. How does this align with your practice's complaints-handling policy?

How to approach formal complaints and what regulators look for

Does the thought of receiving a regulatory complaint worry you? Would you like to know what regulators expect of doctors, spelled out in clear and practical terms? If so, don't miss the first-ever collaborative webinar between the RACGP and the NSW Health Care Complaints Commission, where we will address all of these questions and more. This webinar is relevant and available for all GPs across.

It’s not as hard as you think: GPs prescribing opioid dependence treatment

This insightful session will feature patient stories from those with lived experience of opioid dependence, and the positive impact that working with their GP has had on their recovery journey, and their lives. You’ll also hear first-hand experiences from three GPs who are new to prescribing ODT, offering unique insights into their real-world approaches, challenges, successes, and learnings from clinical practice.

Rural Health Webinar Series – Who looks after the health of rural GPs?

This instalment of the Rural Health Webinar Series will explore the unique health challenges of rural GPs. The webinar will review approaches to their own health needs and also identify strategies to enhance the quality of care they receive.

Electronic prescribing

This webinar, presented by RACGP Expert Committee – Practice Technology and Management member Dr David Adam, provides an overview electronic prescribing, including its benefits, how patients can manage their electronic prescriptions, how your practice can get set up to generate electronic prescriptions and more.

Ethical considerations in GP research: Where to start, and why

Join Assoc. Prof Rowena Ivers, University of Wollongong and Dr Chris Barton, Monash University as they discuss the followng topics:

• What is research, for the purposes of ethical review in Australia?
• Foundations and theory underpinning ethical review and oversight of research In Australia.
• Four values underpinning the design, review and conduct of research in Australia.
• Common ethical issues arising in general practice research in Australia, and strategies to overcome these issues.

The role of the Professional Services Review

This webinar will provide an overview of the role of the Professional Services Review (PSR) agency. It will cover what constitutes inappropriate practice, the three stages of the review process, and where health practitioners can find further information and support.

Medicare compliance

Medicare can be complex, so understanding and meeting your obligations when claiming can seem challenging. Join experts from the Department of Health, Disability and Ageing for an engaging webinar offering practical insights to make it easier for you to comply with Medicare requirements. 

Understanding the NSW Medicines, Poisons and Therapeutic Goods Act and Regulation – Key changes and implications for doctors

This webinar provides an overview of the new legislative framework for medicines, poisons, and therapeutic goods in NSW. Commencing late 2025, the Medicines, Poisons and Therapeutic Goods Act 2022 and its Regulation will replace the current framework, introducing updated provisions for prescribing, supplying, dispensing, administering, storing, labelling, and record-keeping of scheduled medicines.

Supplement prescribing - What GPs need to know