| Handling complaints |
Watch this 5-minute video from Dr Michael Wright, Chief Medical Officer at Avant, who explores complaints trends and simple strategies GPs can use to help your patients feel heard and understood. Explore the techniques of open disclosure: how to respond when things go wrong page, and think about how you can apply these techniques in your workplace. How does this align with your practice's complaints-handling policy? |
| How to approach formal complaints and what regulators look for |
Does the thought of receiving a regulatory complaint worry you? Would you like to know what regulators expect of doctors, spelled out in clear and practical terms? If so, don't miss the first-ever collaborative webinar between the RACGP and the NSW Health Care Complaints Commission, where we will address all of these questions and more. This webinar is relevant and available for all GPs across. |
| I need antibiotics for my cold! Stewardship in primary care |
This webinar presents evidence-based approaches for managing antimicrobial stewardship and aims to provide GPs with resources to navigate discussions with patients and understand common conditions that are overprescribed. |
| Reducing harm from PSA testing |
Explore the current evidence related to prevention and early detection of prostate cancer, and an evidenced approach to manage risk for asymptomatic patients deciding whether to proceed with PSA testing. |
| Workplace law reforms (and payroll tax update) for practices |
Listen to industry experts explore workplace laws that came into effect in 2023 and practical recommendations for what practices need to do to comply with these laws. |
| Supporting people living with dementia in primary care – recognising and managing behaviours |
Explore some of the strategies to manage patients in primary care setting who are living with dementia. This includes examining behaviours that are markers of distress, managing triggers, transition to a nursing home, non-pharmacological and pharmacological interventions. |
| Violence and the law |
Domestic and family violence is an important issue for GPs in their everyday practice. Many patients who experience domestic and family violence will be involved in multiple legal processes. It is important that GPs have a general understanding of these issues and their reporting duties in this context. |
| Medicine safety in disability care |
Learn about some of the barriers people with a disability face to safe prescribed medicine use and strategies that can reduce risk including regular medication reviews. |
| Reputational Damage – Governance in Group Practice |
Learn from cases of complaints and legal claims that arose because of poor governance and explore how good operational management and leadership is essential to improve outcomes for practitioners and patients. |
| Electronic prescribing: supporting safe medication management |
Explore some of the tips to share with patients who are finding it challenging to manage electronic prescription tokens when taking multiple medicines, how to use the Active Script List and electronic prescribing for the aged care sector. |
| Changing how we think about difficult patient situations |
This webinar will explore strategies and processes to manage challenging situations with patients and to keep the patient and the team safe. This webinar explores three elements that can contribute to these situations: system, the patient and the doctor and ways to manage various ‘difficult’ patient scenarios. |