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Handling complaints
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Watch this 5-minute video from Dr Michael Wright, Chief Medical Officer at Avant, who explores complaints trends and simple strategies GPs can use to help your patients feel heard and understood. Explore the techniques of open disclosure: how to respond when things go wrong page, and think about how you can apply these techniques in your workplace. How does this align with your practice's complaints-handling policy?
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How to approach formal complaints and what regulators look for
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Does the thought of receiving a regulatory complaint worry you? Would you like to know what regulators expect of doctors, spelled out in clear and practical terms? If so, don't miss the first-ever collaborative webinar between the RACGP and the NSW Health Care Complaints Commission, where we will address all of these questions and more. This webinar is relevant and available for all GPs across.
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Supporting people living with dementia in primary care – Driving assessments and medication management
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This webinar presents evidence-based approaches for managing antimicrobial stewardship and aims to provide GPs with resources to navigate discussions with patients and understand common conditions that are overprescribed.
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It’s not as hard as you think: GPs prescribing opioid dependence treatment
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This insightful session will feature patient stories from those with lived experience of opioid dependence, and the positive impact that working with their GP has had on their recovery journey, and their lives. You’ll also hear first-hand experiences from three GPs who are new to prescribing ODT, offering unique insights into their real-world approaches, challenges, successes, and learnings from clinical practice.
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Rural Health Webinar Series – Who looks after the health of rural GPs?
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This instalment of the Rural Health Webinar Series will explore the unique health challenges of rural GPs. The webinar will review approaches to their own health needs and also identify strategies to enhance the quality of care they receive.
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Supporting people living with dementia in primary care – recognising and managing behaviours
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Explore some of the strategies to manage patients in primary care setting who are living with dementia. This includes examining behaviours that are markers of distress, managing triggers, transition to a nursing home, non-pharmacological and pharmacological interventions.
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Digital initiatives to support medicines safety
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Medicines safety seeks to minimise these issues and potential adverse clinical outcomes. This webinar is presented to you by the RACGP in collaboration with the Australian Digital Health Agency.
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Supporting GPs responding to humanitarian crises: caring for people from refugee backgrounds and ourselves in uncertain times
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With global humanitarian crises impacting many in our community, it's essential to be able to respond to the psychological stress and trauma affecting our patients, our colleagues and ourselves. An insightful discussion on trauma-informed care, where trauma may occur on a local, regional or global scale. Deepen your understanding, knowledge and skills in delivering trauma-informed, culturally safe care and explore important strategies to develop and sustain us as clinicians delivering this care day to day.
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Electronic prescribing
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This webinar, presented by RACGP Expert Committee – Practice Technology and Management member Dr David Adam, provides an overview electronic prescribing, including its benefits, how patients can manage their electronic prescriptions, how your practice can get set up to generate electronic prescriptions and more.
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