A guide to managing performance concerns in general practice registrars

The remediation team

Last revised: 20 Jan 2025

The remediation team is responsible for overseeing performance concerns in general practice registrars to ensure that processes are being followed, and that performance concerns are identified and addressed. The remediation team may consist of local and/or regional medical educators (MEs), supervisors, practice managers and operations team members such as Regional Operations Managers (ROMs), Training Coordinators (TCs) or Program Support Officers (PSOs) as applicable to your region.

The remediation team’s role is to:

  • explore concerns – this initially entails talking to the general practice registrar and to those who have knowledge of the situation, or who have had contact with the general practice registrar (in present and previous general practice terms) advise and assist medical educators and general practice supervisors who have concerns.
  • assess concerns and take appropriate action.
  • determine the appropriate interventions, who should be involved, and formulate the plan.
  • liaise with all relevant stakeholders (registrar, MEs, and supervisors), gain agreement and delegate responsibilities appropriately.
  • monitor all general practice registrars with performance concerns.
  • decide if the support/assistance being given to a general practice registrar needs to be continued.
  • document and securely store all information (concerns, actions taken, decisions made) regarding identified general practice registrars.
  • Facilitate the lines of communication between anyone directly involved in the general practice registrar’s learning, and those who need to be informed.
This event attracts CPD points and can be self recorded

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