Practice Experience Program Specialist (PEP SP) Participant Handbook - Substantially Comparable Stream

Disputes and complaints

Dispute of a decision

Disputes and complaints

Dispute of a decision

Throughout your training, the RACGP will make decisions about your training program. These decisions are governed by the Dispute, Reconsideration and Appeals Policy. The policy ensures decisions are made with due process, considering the available information, and comply with RACGP policies.

If you are unhappy with the outcome of a decision, you should discuss with your ME to find an agreed outcome.
You may also like to contact the GPs in Training Faculty for guidance and support. Generally, issues can be resolved in this informal mediation process.

However, you may decide you need to raise a formal dispute if you’re unable to reach an agreed outcome. There are important things to note if you wish to raise a dispute:

  • Disputes are managed under the Dispute, Reconsideration and Appeals Policy. You should review the policy before applying to dispute a decision.
  • The RACGP will only consider your dispute if you have attempted informal mediation with your ME and/or PEP SP administration team, and have been unable to reach an agreed outcome.
  • A dispute can only be raised about decisions the RACGP has made in relation to your training program. If you have a dispute with an employer that isn’t related to your general practice training or if your dispute is in relation to a decision made by another organisation, we can’t deal with these under RACGP’s Dispute, Reconsideration and Appeals Policy.
  • You have 10 business days after we notify you of the original decision to raise a dispute.

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