Disputes and complaints
Last revised: 28 Aug 2025
You can appeal the outcome of a reconsideration. Important points to note if you wish to apply for an appeal:
Appeals are managed under the Dispute, Reconsideration and Appeals Policy. Review the policy before applying to appeal the decision.
You have 20 business days after we notify you of the outcome of your reconsideration to make an appeal.
If you’re appealing the outcome of a reconsideration, you’ll be required to pay a fee. You’ll need to pay this fee before the reconsideration decision can be appealed.
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